Shipping policy
Shipping Policy
Free shipping, everywhere
Every Sleepy Lark order ships free, worldwide. There is no minimum order value and no delivery surcharge at checkout.
Processing time
Orders are processed within 1–2 business days. Once your parcel leaves, you will get a confirmation email with a tracking number so you can follow it the whole way.
Delivery estimates
- Spain (mainland and Balearic Islands): 5–8 business days
- Canary Islands, Ceuta and Melilla: 7–12 business days
- Rest of the world: 7–15 business days
These are estimates, not guarantees. Customs checks, public holidays and carrier delays can add a few days, and we will always tell you what we know if you ask.
Customs and import duties
Orders travelling outside the European Union may be subject to import duties or local taxes set by the destination country. Those charges are decided and collected by your local authorities, not by us, and they are not included in the price of the product.
Tracking your order
Use the tracking number in your shipping confirmation email. If 15 business days have passed since dispatch and your parcel has not arrived, email us at raulkeepworking@gmail.com and we will chase the carrier for you.
If something arrives damaged
Send us photos of the parcel and the product. If your order arrives damaged, incomplete or incorrect, we will replace it or refund it in full at no cost to you.
Contact
Raúl Fernández González (NIF 71963732K), Avda. Cardenal Cisneros 30, 34004 Palencia, Spain · raulkeepworking@gmail.com